If you experience any problem with either the structure or contents (provided by the landlord) of the property, please contact our office immediately during office hours on 02920 891 878 and we will arrange for one of our approved contractors to investigate the problem.
If a contractor attends to a problem that the tenant has reported and the fault is due to lack of care or misuse, then the tenant will be charged for the cost of putting it right.
Maintaining the Property
The tenant is responsible for normal household maintenance at the property just as if they owned the property instead of renting it. Normal day to day occurrences happen as a result of living in a property whether it is owned or rented, and so, issues such as replacing light bulbs, cleaning windows, cutting lawns, maintaining hedges and borders, keeping all guttering and drains clear of leaves and blockages, the removal of such pests as fleas, ants, wasps, etc. and any other tasks have been ruled as being normal household management and therefore tenant responsibility.
If there is a garden with your property you must keep it in good seasonal order. You must not uproot established trees and shrubs and you must not remove lawns already laid at the commencement of your tenancy.
Property visits will be carried out quarterly by our staff. The tenant will be notified of the time and date of the proposed visit, and have the option of being present.
By law the landlord must comply with the Gas Safety (Installation and Use) Regulations 1998 and subsequent associated legislation. The landlord must have all gas systems, appliances and flues checked at least every 12 months by a GAS SAFE registered engineer. The tenant will be provided with a copy of the gas safety certificate issued by the inspecting engineer.
Tenant decorations and alterations
The landlord’s consent must be obtained prior to any redecoration or alterations being carried out. Failure to comply with this may result in you being charged the cost of returning the property to its original condition at the end of your tenancy.
If a tenant loses house keys, whatever the circumstances, they are responsible for the cost of replacement and the cost of having additional sets cut is to be borne by the tenant. If a lock change is required as a result of the tenant losing a key they will be charged the cost of the lock change and copies of keys for the landlord and agent
It is the responsibility of the tenant to repair and/or re-glaze any windows or glazing broken at the property.
Out of hours emergencies
The Emergency Helpline is only available out of office hours and is to assist you in the event of a real emergency. When telephoning the Emergency Maintenance Helpline please give as much information as to the type of emergency.